Professional Development and Training

Depending on your staff’s level of industry experience or expertise in the various lines of business your agency offers, you may find that you need to invest in additional training or education programs. Having a staff with a strong foundation in sales, coverages and technical expertise will set you apart from the competition and lead to continued growth and success. 

Our award-winning education department has built a diverse offering of classes around the state, contract courses that can be taught at your agency, and online education options. Course content is available on a variety of insurance coverages, agency management topics and staff development. Custom courses can even be designed for your agency if you find there is a specific area for which you would like additional training.  

If you’re ready to take education to the next level and show a commitment to your profession and your clients, then you may want to consider pursuing a professional designation for you or your staff. AIIA offers the Certified Insurance Counselor (CIC), Certified Insurance Service Representative (CISR), Certified Risk Manager (CRM), and Certified Professional Insurance Agent (CPIA) designations. Obtaining a designation is an investment in your career and future success of the agency. It shows consumers that you have the knowledge and personal commitment to provide them the highest level of service and expertise. Plus, research has shown that CICs earn 30% more than their competitors leading to increased profits for the agency. 

You may find it’s beneficial to plan out career paths for your staff so that you can work towards your agency’s professional development goals in a strategic manner that fits your timeline and budget. We are happy to talk with you and help chart this course for your agency staff.